Responsible gambling

Responsible Gaming at The Pools

We take responsible gaming very seriously at The Pools, and we want to ensure that you have a safe and enjoyable experience on our platform.

Setting Limits

To help manage your gaming activities, we offer various tools:

• Deposit limits: You can set limits for the amount of money you deposit into your account.
• Spending limits: These allow you to control how much you spend on different types of games or during specific time periods.
• Time-out periods: If needed, you can take a break from gaming by setting a time limit.

Self-Exclusion

If you feel that you need more extensive support and guidance in managing your gaming habits, we recommend using our self-exclusion feature. This will temporarily (or permanently) block access to your account for the set period.

We encourage all customers who want to take control of their spending and play responsibly by enabling one or more of these features at any time.

GAMSTOP

The Pools is a registered member of GAMSTOP, an independent service that helps individuals manage their gambling. If you're struggling with responsible gaming practices, we recommend joining the service for personalized help and support.

Responsible Gaming Support Organizations

If needed, here are some trusted organizations that offer support:

• BeGambleAware: An excellent resource providing information on managing your relationships with games.
• GamCare: A dedicated organization offering advice, guidance, and services to address problem gambling issues.
• Gambling Therapy: Available 24/7 for immediate help with responsible gaming concerns.

Reporting Suspected Problem Gambling

We appreciate any assistance from our users in reporting suspected problem gaming. This includes contacting us via Live Chat or the dedicated Responsible Gaming email address to report such incidents.

If you have any questions about these features, please don't hesitate to get in touch with one of our support team members.